Shipment Policy

Effective Date: January 8, 2025

At Cupcnapo, we are dedicated to delivering your orders in a timely and efficient manner. This Shipment Policy outlines how we handle shipping, delivery times, shipping costs, and other important details related to your order’s shipment. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer various shipping methods to cater to your needs, including standard and expedited shipping. The delivery time depends on the shipping method and your location. Below are the general shipping options available:

  • Standard Shipping: Estimated delivery time is 5–7 business days within the United States.
  • Expedited Shipping: Estimated delivery time is 2–3 business days within the United States.
  • International Shipping: For international orders, delivery times may vary, generally ranging from 7 to 14 business days, depending on your location.

Please note that these are estimated delivery times and may vary depending on factors such as weather conditions, holidays, and unforeseen delays by carriers.

2. Shipping Costs

Shipping costs are calculated during checkout based on the size, weight, and destination of your order. You will be able to review the shipping charges before completing your purchase.

  • Free Shipping: We offer free standard shipping for orders over a certain amount (e.g., $50). The eligibility criteria for free shipping will be displayed at checkout.
  • International Shipping Fees: International orders may be subject to additional shipping fees based on the destination country. These fees will be calculated at checkout.

3. Order Processing Time

Orders are processed within 1–2 business days of receiving your order. Please note that orders placed on weekends or holidays may be processed on the next business day.

  • Processing and Handling: Once your order is processed, it will be packed and shipped. You will receive an email notification with tracking information once your order has shipped.
  • Out-of-Stock Items: If an item is out of stock or unavailable, we will notify you as soon as possible. You will be given the option to backorder the item or choose an alternative product.

4. Shipping Restrictions

We currently offer shipping to the United States and select international locations. Some products may have restrictions due to size, weight, or destination, and we will notify you if any items in your order cannot be shipped to your location.

  • International Shipping: For international orders, customs duties and taxes may apply. These fees are determined by the destination country and are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website. If you have not received your tracking information, please contact us, and we will provide it.

6. Shipping Delays

While we strive to meet delivery timelines, some factors are beyond our control and may cause delays. These include:

  • Weather conditions
  • Holidays and peak seasons
  • Carrier delays
  • Customs processing (for international orders)

If your shipment is delayed, we will notify you as soon as we have updated information.

7. Damaged or Lost Packages

If your order is damaged during shipping or if you did not receive your package, please contact us immediately at info@cupcnapo.com or call 307-621-0431. We will investigate the issue and work with the carrier to resolve it. In the case of damaged items, we may require photographs of the damaged packaging or product.

8. Changes to the Shipment Policy

We reserve the right to modify this Shipment Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our shipping practices.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact us at: