Sales Policy

Effective Date: January 8, 2025

At Cupcnapo, we aim to offer our customers a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions for making purchases on our website, including order processing, pricing, payment, and customer obligations. Please read this policy carefully before making any purchases from us.

1. Product Information and Availability

We strive to provide accurate and up-to-date product information on our website, including descriptions, prices, and availability. However, errors or omissions may occur, and we reserve the right to correct such errors at any time.

  • Product Descriptions: We make every effort to provide clear and accurate descriptions of products, including their features, specifications, and pricing. However, we cannot guarantee that all descriptions are completely accurate, as some information may change after the product listing is published.
  • Product Availability: Our inventory is subject to availability, and we make every effort to ensure that the products listed on our website are in stock. If an item is out of stock, we will notify you and offer you the option to backorder the item or choose an alternative.

2. Pricing

All prices on our website are listed in United States Dollars (USD) unless otherwise specified. Prices may vary depending on product availability, promotions, and other factors. The final price for your order will be displayed during checkout.

  • Price Accuracy: We make every effort to ensure that prices are accurate at the time of publishing. However, prices may change without notice, and we reserve the right to correct any errors in pricing.
  • Taxes and Fees: Applicable sales tax will be added to your order based on your shipping address. Any additional fees, such as shipping or handling charges, will also be displayed during checkout.

3. Order Processing

Once your order is placed, we will begin processing it promptly. All orders are subject to approval and availability, and we reserve the right to refuse or cancel an order for any reason, including if the product is out of stock or if there is an issue with payment.

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase, including the products, prices, and estimated shipping date. This is an acknowledgment of your order but not a guarantee of product availability.
  • Payment Processing: We accept various payment methods, including credit/debit cards and other online payment options. Payment must be processed before your order is shipped. If there is an issue with processing your payment, we will notify you immediately.

4. Shipping and Delivery

We offer multiple shipping options to suit our customers’ needs, including standard and expedited shipping. Shipping costs will vary depending on the size, weight, and destination of your order.

  • Shipping Costs: Shipping charges will be calculated and displayed at checkout based on your shipping address and the shipping method you choose.
  • Estimated Delivery Times: Delivery times vary depending on your location and the shipping method selected. Please note that shipping times are estimates and may be affected by factors outside our control, such as weather or holidays.
  • Shipping Restrictions: Some products may be subject to shipping restrictions, and we may not be able to deliver to certain addresses. We will notify you if this is the case.

5. Customer Obligations

By placing an order with us, you agree to:

  • Provide accurate and complete information during the checkout process, including billing and shipping addresses, phone numbers, and payment details.
  • Ensure that the shipping address provided is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete information.
  • Pay for all items, taxes, and shipping charges as displayed during checkout.

6. Cancellations and Modifications

Once an order is placed and payment is processed, we begin preparing your order for shipment. As a result, we may not be able to accommodate cancellation or modification requests. If you need to cancel or modify your order, please contact our customer support team as soon as possible, and we will do our best to assist you.

7. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return items and request a refund. Please note that only items that meet the eligibility requirements outlined in our Refund and Returns Policy can be returned for a refund.

8. Limitations of Liability

Cupcnapo is not liable for any indirect, incidental, or consequential damages resulting from the use of our products, including but not limited to product defects, shipping delays, or damages caused by third-party carriers. Our total liability is limited to the amount paid for the product in question.

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about our sales practices.

10. Contact Us

If you have any questions or concerns regarding our Sales Policy or your order, please contact us: