Refund and Returns Policy

Effective Date: January 8, 2025

At Cupcnapo, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward refund and returns process. Please read our Refund and Returns Policy below for detailed instructions on how to return items and request a refund.

1. Return Eligibility

We accept returns for most items purchased on our website under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be unused, in its original packaging, and in sellable condition.
  • Certain items are not eligible for return, including personalized or custom-made products, gift cards, and digital downloads.

If you received a defective or damaged product, please contact us immediately, and we will provide instructions for returning the item and issuing a replacement or refund.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@cupcnapo.com or call 307-621-0431. Provide your order number and details of the item you wish to return.
  2. Return Authorization: Once we verify your request, we will send you a Return Authorization Number (RA Number) and detailed return instructions.
  3. Pack the Item: Carefully package the item in its original packaging. Ensure that all accessories, manuals, or tags are included.
  4. Return Shipping: Ship the item back to us using the return label we provide. You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
  5. Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process your refund or exchange.

3. Refund Process

After your return is approved, we will issue a refund to your original payment method. Please note the following:

  • Refund Timeframe: Refunds typically take 5-10 business days to process, depending on your payment provider. It may take longer for the refund to appear on your statement.
  • Partial Refunds: If an item is returned in a damaged or non-resellable condition, we may issue a partial refund. In such cases, you will be notified before the refund is processed.

If you paid for shipping, the shipping charges will not be refunded unless the return is due to an error on our part (e.g., damaged or defective items).

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same steps as the return process and place a new order for the desired item. Once we receive the original item, we will process the return and issue a refund.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@cupcnapo.com. We will provide you with a return label and instructions for returning the item.

We will cover the cost of return shipping for defective or damaged items, and we will offer you a replacement or a full refund.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products
  • Digital downloads
  • Gift cards
  • Opened or used products (unless defective)

Please review the product description and details carefully before purchasing, especially for items marked as non-returnable.

7. Exceptions and Special Cases

In some instances, we may provide an exception to our standard return policy. If you believe your situation warrants an exception, please contact our customer service team, and we will review your case on an individual basis.

8. Changes to This Refund and Returns Policy

We may update or revise this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us: